{"id":11850,"date":"2020-05-21T10:38:32","date_gmt":"2020-05-21T08:38:32","guid":{"rendered":"https:\/\/www.nabirio.com\/it\/?p=11850"},"modified":"2020-05-21T11:45:01","modified_gmt":"2020-05-21T09:45:01","slug":"teleassistenza","status":"publish","type":"post","link":"https:\/\/www.nabirio.com\/it\/teleassistenza\/","title":{"rendered":"Teleassistenza"},"content":{"rendered":"

La Teleassistenza si svolge su piattaforma Google Remote Desktop<\/strong><\/span><\/p>\n

Per utilizzare Google Remote Desktop \u00e8 necessario possedere il browser Google Chrome (se non possiedi Google Chrome scaricalo da https:\/\/www.google.it\/intl\/it\/chrome\/<\/a>).\u00a0<\/strong><\/p>\n

\n

ATTENZIONE:<\/strong> la teleassistenza \u00e8 gratuita solo nel caso il malfunzionamento sia imputabile ai software gestionali Nabirio – se durante la teleassistenza viene appurato che il problema riscontrato \u00e8 causato da impostazioni errate inserite dall’utente<\/span> (come ad esempio l’aver modificato parametri di configurazione o aver spostato file o cartelle, o aver settato male le impostazioni di condivisione dati o l’aver installato software o plugin che causano il malfunzionamento) ti verr\u00e0 richiesto un compenso, da pagare a teleassistenza terminata<\/span>.\u00a0\u00a0<\/span><\/p>\n

\n

Per la teleassistenza seguire i passi seguenti:<\/p>\n

    \n
  1. \n
      \n
    1. Aprire Google Chrome<\/li>\n
    2. Recarsi tramite Chrome all’indirizzo: https:\/\/remotedesktop.google.com\/support\u00a0<\/a><\/li>\n
    3. Se non hai mai utilizzato Google Remote Desktop si aprir\u00e0 una schermata come di seguito, fai clic sulla freccetta – se hai gi\u00e0 effettuato teleassistenze in Google Remote Desktop salta al punto12<\/strong>\"\"<\/li>\n
    4. Dopo aver fatto clic sulla freccetta si aprir\u00e0 una finestra (come immagine seguente) – fare clic su AGGIUNGI\"\"<\/li>\n
    5. Apparir\u00e0 un popup – fare clic su Aggiungi Estensione come di seguito:\"\"<\/li>\n
    6. Dopo aver fatto clic su Aggiungi Estensione comincer\u00e0 il download del plugin Google Remote Desktop \"\"<\/li>\n
    7. Appena terminato il download del plugin Google Remote Desktop verr\u00e0 mostrato il messaggio di “Pronto per l’installazione” – fare clic su ACCETTA E INSTALLA\"\"<\/li>\n
    8. Una volta fatto clic su ACCETTA E INSTALLA comparir\u00e0 un popup di conferma – fare clic su SI\"\"<\/li>\n
    9. Attendere durante l’installazione dell’estensione\"\"<\/li>\n
    10. Al termine dell’installazione verr\u00e0 mostrato un messaggio di conferma\"\"<\/li>\n
    11. Una volta terminata l’installazione Google Remote Desktop \u00e8 pronto per avviare la teleassistenza – il pulsante freccetta \u00e8 ora diventato GENERA CODICE<\/li>\n
    12. Fare clic su GENERA CODICE del riquadro Ricevi Assistenza\"\"<\/li>\n
    13. Comparir\u00e0 il codice di accesso della durata di 5 minuti\"\"<\/li>\n
    14. Scrivici il codice di accesso per permetterci di avviare la teleassistenza<\/li>\n
    15. Quando avvieremo la connessione verso il tuo computer compariranno dei messaggi che ti chiedono se consentire l’accesso – dai la conferma a tutti i messaggi<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

      \n

      PER UTENTI APPLE MAC OS<\/strong><\/p>\n

      Su sistema operativo Apple Mac OS \u00e8 necessario, una volta avviata la teleassistenza attivare i permessi per la condivisione remota:<\/p>\n

        \n
      • Sul Mac, scegli menu Apple \"\"\u00a0> Preferenze di Sistema, fai clic su Condivisione, quindi seleziona il riquadro \u201cGestione remota\u201d.<\/li>\n
      • Se richiesto, seleziona le operazioni che gli utenti remoti possono eseguire. Se non viene richiesto, fai clic su Opzioni per scegliere le attivit\u00e0.<\/li>\n
      • Seleziona \u201cTutti gli utenti\u201d per consentire a chiunque disponga di un account utente sul Mac di condividere lo schermo.<\/li>\n
      • Fai clic su \u201cImpostazioni computer\u201d, quindi seleziona le opzioni per Mac<\/li>\n<\/ul>\n

         <\/p>\n

         <\/p>\n

         <\/p>\n","protected":false},"excerpt":{"rendered":"

        La Teleassistenza si svolge su piattaforma Google Remote Desktop Per utilizzare Google Remote Desktop \u00e8 necessario possedere il browser Google Chrome (se non possiedi Google Chrome scaricalo da https:\/\/www.google.it\/intl\/it\/chrome\/).\u00a0 ATTENZIONE: la teleassistenza \u00e8 gratuita solo nel caso il malfunzionamento sia imputabile ai software gestionali Nabirio – se durante la teleassistenza viene appurato che il problema […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[33,59,64],"tags":[],"class_list":["post-11850","post","type-post","status-publish","format-standard","hentry","category-come-fare-per","category-guide-tutorial-gaveira","category-guide-roomone"],"yoast_head":"\nTeleassistenza - 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